To initiate a return or refund, please contact us via phone at +8809638529833 or email us at support@zozovaly.com, providing the necessary details. Eligibility for returns and refund policies may vary. Return shipping instructions will be provided. Refunds will be issued through the original payment method. In the case of damaged or defective items, we will promptly replace or refund them. For further information, please visit our website.